Refund policy

Lost/Damaged Package & Missing Items Process

Your shipment must be inspected within 48 hours for damage or missing items, and PPF must be notified immediately via email. If we do not receive prompt notice of damage or missing items within 48 hours of receipt, the customer accepts responsibility for the condition and contents of the package.

Please contact us to initiate the process of locating your package, handling any damaged materials claims, or sending out missing items.

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. Please note that a 20% restocking fee may apply and will be assessed on a per-order basis.

To be eligible for a return, your item must be in the condition in which it was received, unused, able to be resold, any protective material intact when applicable, and shipped back in its original packaging. The customer listed on the invoice must provide proof of purchase and receive approval of the return. 

To initiate a return, please contact us. If your return is accepted, we’ll send you a notification and next steps. Items returned without approval will not be accepted nor refunded. Please note that returns are covered at the customer's expense.

Custom item sales are final and cannot be returned or exchanged.

Made-to-order items are not eligible for returns.

Delivery fees are non-refundable.

Custom Made/Engraved Items

If a product is custom made to match your brand and style. Due to the nature of this process, there are NO RETURNS.

Items not eligible for returns or exchanges

Monogrammed/personalized items

Final sale items

Items damaged through normal wear and tear